Privacy Policy Orangutan Sumatra & {FAQ}

You can read on this page, soo you know what are we doing with your information.

Privacy Policy – Orangutan Sumatra Tour & Trek

Privacy Policy Orangutan Sumatra Tour and Trek

At Orangutan Sumatra Tour and Trek, your privacy and trust are very important to us. We are committed to protecting any personal information you share when booking a jungle trekking tour, browsing our website, or communicating with us.

This Privacy Policy Orangutan Sumatra explains how we collect, use, and safeguard your data.

1. Information We Collect

When you interact with our website or services, we may collect the following information:

Personal details: name, email address, phone number, nationality, and any other details you provide when contacting us or making a booking.
Booking information: travel dates, group size, accommodation preferences, and special requests.
Payment details: we do not store credit card numbers directly. Payments are processed securely through trusted third-party providers.
Website usage data: such as your IP address, browser type, pages visited, and time spent on our site, collected through cookies and analytics tools.

2. How We Use Your Information

We use your information only for purposes directly related to your travel experience.

This includes:

To confirm and manage your jungle trekking bookings.
To provide personalized recommendations and customer support.
To improve our website and services through analytics.
To send important updates, itineraries, or changes related to your trip.
To comply with legal obligations and safety regulations in Indonesia.

Our Privacy Policy Orangutan Sumatra Tour and Trek ensures that your data is used only for your travel experience and never for unrelated purposes.

3. Sharing of Information

We respect your privacy. Your information will never be sold or traded.

We may share limited data only in these circumstances:

With trusted local partners (guides, accommodations, transport providers) necessary to deliver your trip.
With secure third-party services that process payments or website analytics.
If required by law or to ensure the safety of our guests, staff, or wildlife.

As stated in this Privacy Policy Orangutan Sumatra, any sharing of information is done only when absolutely necessary for your booking and safety.

4. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. These help us understand how visitors use the site and allow us to improve navigation, speed, and relevant content.

You can disable cookies in your browser settings. However, some features of the site may not function properly without them.

The use of cookies on our website is described in this Privacy Policy Orangutan Sumatra Tour and Trek, ensuring full transparency.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration.

However, please note that no method of online transmission is 100% secure.

With this Privacy Policy Orangutan Sumatra, we want you to know we are fully committed to keeping your information safe while you plan your adventure.

6. Your Rights

You have the right to:

Request access to the personal data we hold about you.
Ask for corrections to any inaccurate information.
Request that your data be deleted, unless we are required by law to keep it.
Opt out of receiving non-essential communications at any time.

To exercise these rights, simply contact us using the details provided below.

As outlined in this Privacy Policy Orangutan Sumatra, we respect your choices and control over your own data.

7. Third-Party Links

Our website may contain links to external websites, such as conservation organizations or travel partners.

We are not responsible for the privacy practices or content of those websites. For your safety, we encourage you to read their policies separately.

8. Children’s Privacy

Our services are intended for travelers above the age of 16.

We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal details, please contact us so we can delete the data promptly.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, laws, or industry standards.

Updates will always be posted on this page with the date of the latest revision.

The most recent version of the Privacy Policy Orangutan Sumatra Tour and Trek will always be available here for your reference.

10. Contact Us

If you have any questions about this Privacy Policy Orangutan Sumatra or how your data is handled, please reach out:

Orangutan Sumatra Tour and Trek
Bukit Lawang, North Sumatra – Indonesia
📧 Email: orangutansumatratourandtrek@gmail.com
📞 Phone/WhatsApp: +62877-2249-3450

🔒 This Privacy Policy Orangutan Sumatra Tour and Trek is designed to protect both you and us. It ensures that your information stays safe, while you enjoy the adventure of a lifetime with peace of mind.

Frequently Asked Questions

Can bring small children to adventure?

🧒 Can Children Join the Jungle Trek? Absolutely — children aged 7 and above are welcome to join the adventure, as long as they’re eager and ready to explore! At that age, many kids are full of curiosity, energy, and a natural love for the outdoors. If your child shows a genuine interest in experiencing the jungle, we truly encourage it — because the love for nature often begins with one unforgettable journey. However, for children aged 5 to 6, we generally don’t recommend standard treks. The terrain and duration can be too challenging for their age, and safety remains our top priority in a wild environment. For families traveling with young explorers, we suggest choosing a child-friendly package. These routes use gentler trails and more flexible pacing, so their first adventure becomes a joyful memory instead of a struggle. Let’s nurture their sense of wonder together. Don’t let small steps limit big dreams — every adventurer, no matter how young, deserves the chance to try.

What is the maximum of people that can be brought on an adventure in one group?

🥾 Group Size & Jungle Adventure Experience To ensure a safe and enjoyable experience, our jungle treks are usually limited to a maximum of 6 people per group. Keeping the groups small makes the journey more personal, allows better interaction with guides, and ensures everyone can move comfortably through the forest. But don’t worry — if you’re traveling in a group of 7 or more, we’ve got you covered! Larger groups of 8–10 people will simply be split into smaller teams, each with their own licensed guide and assistant. Even when divided, you’ll still be on the same route, walking side by side, taking breaks together, and sharing all the laughter, songs, and stories along the way. The experience remains connected — only safer and more enjoyable for everyone. Because an adventure isn’t just about the trail — it’s about the memories you create with the people beside you. So bring your friends, sing with your group, and make every step a story worth remembering. The jungle is calling — and the journey never really ends. 🌿the journey never really ends

What animals can we find in the wild forest?

🌳 Wildlife Encounters in the Jungle Every trek is different — no two days in the rainforest are ever the same. One morning, you might hear the calls of gibbons echoing through the trees, creating a magical soundtrack to your walk. On another day, you could look up and see hornbills flying overhead, their wings cutting gracefully through the sky, or catch sight of Thomas leaf monkeys leaping playfully from one branch to another. If you're truly lucky, you may encounter the majestic Sumatran orangutan, often seen near the old feeding area. Watching them in their natural habitat is an experience that touches the heart and stays with you forever. Other possible sightings include curious macaques, a variety of colorful birds, and sometimes even the occasional snake, reminding you that the rainforest is full of surprises. The jungle is wild, untamed, and unpredictable — and that’s exactly what makes every adventure unforgettable. 🌿

Does Bukit Lawang have money changer places and ATM?

💵 Money Exchange & ATM in Bukit Lawang Need cash or want to exchange your currency? Don’t worry — Bukit Lawang has both a money exchange service and ATM access for your convenience. If you need to change foreign currency to Indonesian Rupiah, we can guide you to a trusted local money changer in the village. They offer fair rates and are used to helping international travelers, so you can feel confident when exchanging money. Prefer to withdraw cash instead? No problem. Our team will be happy to assist you in getting to the nearest ATM, which is just a short ride from the village center. Because a smooth journey means not having to stress about the little details — we’re here to help with the practical stuff, so you can fully focus on enjoying your Sumatran jungle adventure. 🌿

How to payment after selecting ABELII package

💳 Easy & Flexible Payment We want your booking experience to be as smooth and worry-free as your jungle adventure. That’s why we provide several flexible payment options for all of our guests. You can easily secure your spot with a down payment (DP) via bank transfer. This allows us to prepare everything in advance — from guides to permits — so that your trip is perfectly arranged before you even arrive. The remaining balance can then be paid on the spot once you are here in Bukit Lawang. This way, you don’t have to worry about sending the full amount before traveling, giving you extra peace of mind. We understand that traveling to a new and unfamiliar place takes courage, and placing your trust in us is something we deeply value. That’s why we make the process simple, transparent, and reliable. With us, your journey begins the moment you book. From that first confirmation, we’re here to guide you, support you, and welcome you just as promised. Because in the end, adventure starts with trust — and once you’ve placed your trust in us, you can relax and let us take care of the rest. 🌿

Will the down payment [DP] be returned 100%?

🔁 Cancellation & Refund Policy We understand that travel plans can change, and sometimes unexpected things happen. That’s why we’ve designed our policy to be as fair and flexible as possible for every guest. If you need to cancel your trek 1 to 3 days before the trip, your deposit will be fully refunded — 100%, with no questions asked. We believe in keeping things simple and stress-free, even when plans don’t go as expected. For cancellations made more than 3 days in advance, a small 10% deduction will be applied to your deposit. This helps cover the costs of arrangements we’ve already started, such as permits, logistics, and guide scheduling. We hope you understand that these policies are in place not to make things difficult, but to ensure that every booking is prepared with care and fairness — both for you and for the team working behind the scenes. Thank you so much for placing your trust in us. No matter what happens, our goal is to make your experience with us feel positive, memorable, and handled with respect — even before your jungle adventure truly begins. 🌿

What food do you recommend for tourists?

🍽️ Taste the Flavors of Indonesia at Our FIDO DIDO Restaurant Looking for a delicious local dish to recharge after your jungle adventure? We highly recommend our signature Chicken Rendang — a rich, slow-cooked curry bursting with spices and flavor, lovingly prepared by our head chef, who has mastered the art of this iconic Indonesian dish. It’s a favorite among our guests for a reason! For those seeking a vegetarian-friendly option, try our version of Gado-Gado — a colorful mix of fresh vegetables, tofu, tempeh, and boiled egg, all topped with our homemade peanut sauce that brings everything together in a surprisingly delightful harmony. We’re happy to adjust it to fit your dietary preferences. Whether you’re a spice lover or a veggie enthusiast, our kitchen has something that will leave your taste buds wanting more

Do you have food for vegetarians and food allergies when staying in the jungle?

We provide meals for vegetarians and for guests with food allergies. As soon as you arrive, we will ask about your preferences to make sure every dish is safe, fresh, and suited to your needs. Food is the fuel for your stamina in the jungle, so we prepare it with care — from fresh tropical fruits and vegetables to tasty Indonesian dishes that will keep you energized and satisfied throughout your trek.